I received my new case yesterday for the Jaguar bass. In looking it over, I discovered about a five inch crack below one of the latches. I called Same Day Music and they took care of the problem without any hassle. They’re sending me a new case, plus a pre-paid shipping label to return the broken one. And the best part is I don’t have to return the old one before they send the new one; it’s already on the way. I’ve purchased things from them before with good results, but this moves them up near the top of the list of my favorite online stores.